Shipping & Returns

Shipping Info For Our International Customers (Outside the US):
Once your order is accepted, it will be mailed out during the next 48 hours (We ship from Sunday-Friday).
If you place an order on Saturday your package will ship out the following Sunday or Monday.
A tracking number will be provided to you through email.

Shipping Options:
•Free International Postal Service Shipping (7-20 Business Days)
Free shipping orders shipment will be mailed through China Post.
You can track your shipment by using the tracking number we provide on http://www.17track.net/index_en.shtml (Golbal Postal).

In SOME OF the countries, the tracking numbers work on the local post office websites (for example: Canada Post) once it gets into the destination country.

If the tracking websites do not seem to be working correctly, no worries. We promise it is in the mail. It can sometimes take 2 -5 days to get into the global mail systems.

•Free DHL eCommerce shipping (7-20 Business Days)
Your shipment will be mailed through DHL eCommerce, you can track your shipment buy using the tracking number we provide on webtrack.dhlglobalmail.com

•DHL Express International Delivery (4-8 Business Days)
Your shipment will be mailed through DHL Express, you can track your shipment buy using the tracking number we provide on www.dhl.com

•EMS Express Delivery (5-10 Business Days)
Your shipment will be mailed through EMS Express mail service, you can track your shipment buy using the tracking number we provide on http://www.ems.com.cn/english.html

If the tracking web sites do not seem to be working right, no worries. We promise it is in the mail. It can sometimes take 2 -5 days to get into the global mail systems.

General Shipping Info (Outside the US)
1. Please use your tracking number to monitor your parcel delivery. You can also contact your local post office when and if you need to do so.
2. If the parcel wasn’t able to be delivered to you 15 days after arriving at your local/destination post office, it will be returned back to us, so please keep an eye on it in order to saving your time.

Returns & Exchanges

No-Hassle 14 Day Guarantee:
We feel that you will love our products. However, if you are not completely satisfied with your purchase from our bigidesign.com website, you may return your item(s) within 14 days of receipt for replacement or refund. (Ink cartridges and refills are not made by us and therefore are excluded from this guarantee.) The items being returned must have been purchased directly through the official bigidesign.com website. After 14 days, we cannot accept returns or exchanges for any reason. We are not responsible to pay or reimburse for any return shipping costs or duty fees that may apply.

To return an item:

      1. Pack and return the item in the original packaging and shipping box, if possible.
      2. Include the original online packing slip/invoice & Your Reason for Return.
      3. Address the package to:

        BIG IDEA DESIGN LLC
        Attn: Returns
        3712 Ringgold Rd. #136
        Chattanooga, TN 37412
        USA


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