Once your order is accepted, it will be mailed out during the next 48 hours (We ship from Sunday-Friday).
If you place an order on Saturday your package will ship out the following Sunday or Monday.
A tracking number will be provided to you through email.

For the best tracking information search your tracking number on 17track

Some tracking wont show movement until it has been received in the destination country

Depending on the delivery country, the available shipping options will be available at check out.

•Free International Postal Service Shipping (1-2 Months With Covid-19 Impact)
Free shipping orders shipment will be mailed through China Post.
You can track your shipment by using the tracking number we provide on http://www.17track.net/index_en.shtml (Golbal Postal).

•UK Free Shipping (1-2 Months With Covid-19 Impact)
Your shipment will be mailed through the post office, you can track your shipment buy using the tracking number we provide on https://www.royalmail.com/track-your-item

•EMS Express Delivery (3-6 weeks With Covid-19 Impact)
Your
shipment will be mailed through EMS Express mail service, you can track
your shipment buy using the tracking number we provide on http://www.ems.com.cn/english.html

If the tracking web sites do not seem to be working right, no
worries. We promise it is in the mail. It can sometimes take 2 -5 days
to get into the global mail systems.

No-Hassle 14 Day Guarantee:
We feel that you will love our products. However, if you are not completely satisfied with
your purchase from our bigidesign.com website, you may return your item(s) within 14 days of receipt for replacement or refund. (Ink cartridges and refills are not made by us and therefore are excluded from this guarantee.) The items being returned must have been purchased directly through the official bigidesign.com website. After 14 days, we cannot accept returns or exchanges for any reason. We are not responsible to pay or reimburse for any return shipping costs or duty
fees that may apply.

To return an item:

1. Pack and return the item in the original packaging and shipping box, if possible.

2. Include the original online packing slip/invoice & Your Reason for Return.

3. Address the package to:

BIG IDEA DESIGN LLC
Attn: Returns
7001 Shallowford Rd
Chattanooga, TN 37421
USA

If you chose DHL Express for shipping, the tracking number can sometimes take up to a week to work during peak seasons. Although once the package gets scanned in, it most likely will arrive to you within a week from the time it gets scanned in.

Although we see most packages going through free shipping can be delivered within 2 weeks, but sometimes delays happen. As long as the tracking still shows it's in transit, the best thing to do is just to wait. International packages have to go through both export customs and import customs, that can take up to a couple of months occasionally.

Please email us at support@bigidesign.com we will be happy to resend it for you.

Each destination country has different customs policies, and recipients are responsible if any taxes or duties are incurred.