lifetime warranty

No red-tape, no run-arounds, just good ol' fashioned service.

Need Service?

Email us at support@bigidesign.com along with your order number, address and a quick photo of the issue and we will help resolve the issue for you.

Lifetime warranty on all pens and tools.

Two Year warranty on watches.

Does that mean you can smash it with a hammer and get a new one for free?

Nope, but it does mean that if you have an issue that you think needs to be repaired you can
mail it back to us and we will do our very best to help fix your item and have it heading back to you ASAP.

contact form

Please include the following 3 things:
1. Your name / order #
2. Your current shipping address (if you need parts)
3. Describe the issue you need help with.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.